Mori Refund & Return Policy

Last updated: May 7, 2026

Effective date: May 7, 2026

1. Overview

This Refund & Return Policy ("Policy") applies to purchases made on the Mori website and apps operated by MORI INNOVATION LIMITED, a company incorporated in Hong Kong SAR. By placing an order with Mori, you accept this Policy together with our Terms & Conditions and Privacy Policy.

2. Nature of the products

Mori sells digital goods only — invitation templates, design templates, image and video assets, and related digital design services. Once a digital item is delivered (made available for download, export, or use in your account), it is considered consumed and cannot be physically returned. There is no shipment of physical goods, so a return-shipping process does not apply.

3. When you can request a refund

You may request a full refund within 7 calendar days from the date of the original purchase, provided that all of the following conditions are met:

• The order was placed within the last 7 days;
• The purchased template, asset, or VIP entitlement has not been used — meaning it has not been downloaded, exported, shared, applied to a project that has been published, or otherwise consumed in any way; and
• For VIP / subscription plans: no premium template, font, or asset that requires VIP has been redeemed during the active period.

If your situation meets the above, we will refund the full amount you paid to the original payment method used at checkout.

4. When refunds are not available

To the extent permitted by applicable law, the following situations are not eligible for a refund:

• More than 7 days have passed since the purchase date;
• The digital item has already been downloaded, exported, shared, or used in a published work;
• The order is for a subscription renewal that has already begun the new billing cycle and the renewal was not cancelled before the renewal date;
• The order is for a discounted, promotional, gift, or bundle product where the listing or checkout page expressly states the item is non-refundable;
• The refund request is the result of a change of mind after the digital item has been delivered and used;
• Abuse, fraud, chargebacks, or violations of the Terms & Conditions (e.g. account sharing, resale, scraping).

5. How to request a refund

To request a refund, please email hello@mori.fyi from the email address associated with your Mori account and include:

1. Your Mori account email or user ID;
2. The order number and the date of purchase;
3. The product or template name;
4. A short description of the reason for the refund.

We aim to respond within 3 business days. Approved refunds are processed back to the original payment method within 5–10 business days after approval. The exact time the funds appear on your statement depends on your card issuer or payment provider.

6. Cancellations and auto-renewal

If you have purchased a recurring subscription (e.g. Mori VIP), you can cancel auto-renewal at any time from My – Settings – Subscription in the Mori app or by contacting hello@mori.fyi. Cancellation stops future renewals; it does not retroactively refund the current paid period unless the conditions in Section 3 are met.

7. Pricing and currency

Mori is currently sold in Indonesia in Indonesian Rupiah (IDR). The actual price for each product is shown on the product card in the Mori shop and again on the checkout confirmation screen before you complete payment. There are no hidden fees: the currency, total amount, and any applicable taxes or fees are always shown before you authorize payment.

8. Contact us

For any question about this Policy, refunds, cancellations, or your order, please contact:

• Company: MORI INNOVATION LIMITED
• Place of incorporation: Hong Kong SAR
• Customer service email: hello@mori.fyi

We will respond in accordance with applicable law and this Policy.